phone
Who are we? VICBET. COM is the online Bookmaking business of Melbourne Based Bookmaker Rod Cleary, we are a Bookmaking Family spanning four generations since the 1940's in Victoria. The License is regulated by Racing Victoria Limited (RVL) and is registered by the Victorian Commission for Gambling Regulation (VCGR) . We are subject to the stringent Victorian rules and regulations for Internet betting. We are guaranteed by the Victorian Bookmaker’s Association (VBA)

 
Is there a Mobile App? VICBET.COM does have a Mobile Application that works perfectly on any Mobile Device. It is not in the App Store, simply go to m.vicbet.com or click through from the Main Site by pressing the Mobile Site button.....

 
Where can I find the Daily Scratchings and Track Conditions? VICBET.COM has these up the top of the Today's Racing Page (Top Left), along with the Listen and Watch Tabs. The Listen Tab will take you direct to RSN Racing and Sport so you can listen to the Races. Or if you want to watch the races the Watch Tab will take you direct to Racing.com.

 
Where are we? VICBET.COM is located in an office in the Melbourne Bayside suburb of Black Rock in the state of Victoria, Australia.

What do I do if I make a mistake with a bet? VICBET.COM will fix it straight away for you as long as the race is not over. Either call us On Course on 03-92140011, Rod's Mobile 0412-126126 or FREECALL 1300-126126 and we will rectify straight away for you.....

 
Can I have a Head to Head (H2H) Bet? VICBET.COM does offer this type of Betting, it is in a group of two or three. it is simply your pick against the other one and you might finish 7th and they finish 9th so you WIN. Any Clients that would like to see a specific H2H event please let us know and will put online for you, this is unique to VICBET.....

 
I am trying to find the Head to Head (H2H) Betting, where is it? VICBET.COM has it located at the BASE of the Race Page below all the Odds of the horses with the Odds v Evens Betting and the Fav v Field Betting..... .....

 
Can I have a Double or a Multi Bet? VICBET.COM does have Multis or Doubles. Simply click on your TWO selections in different races and then the Multi option will appear in the Betting Slip. This can be over the same or different venues and can be TF, BT or Fixed or a combination of any of these. Please note Multis cannot be done including the Feature Races.....

 
If I want to have a Features bet and my selection is not listed what can I do? VICBET.COM can offer you odds on any runner for any Feature Race, if it is not listed simply call or text Rod or alternatively email vicbet@vicbet.com......

 
Having trouble logging into VICBET.COM or registering?

If you are having trouble either creating an account, or logging into VICBET.COM, you can try one of the following things:

  • Clearing your Browser Cache. In Microsoft Internet Explorer, you can do this via the Tools > Internet Options > General Tab, and then Click the Delete Browsing History. You can also try CTRL-F5 to force a hard refresh to ensure that you are not looking at old cached pages on your computer.
  • In Firefox, you can simply click together CTRL-SHIFT-DEL and that will clear your Internet Browsing Cache.
  • If you are using Microsoft Internet Explorer and still experience problems after trying the above, you can try installing Mozilla Firefox as an alternative browser. You can download and install Mozilla Firefox by clicking here. (opens in new window).
  • VICBET.COM has been tested on IE 7+, Firefox 3+, IE 8 (native and compatibility mode).
 
How do I place a wager?

Betting with VICBET.COM is an extremely uncomplicated process. Once you have joined and deposited funds you can start betting straight away. With VICBET.COM we operate 7 days a week and you can place your wagers on the internet on our Main Site or on our Mobile Site which is perfect on your phone (m.vicbet.com), telephone or On Course.

Simply logon with your username and password and click the boxes with your selections, finally add in the stake of your wager. You have the option of selecting an amount on your selection or to win a certain amount.

Finally, two last steps, press confirm and OK you will see the amount of your wager or wagers in the pending box where you login. The On-Course phone number to get in touch with us is 03-92140011 or FREECALL 1300-126126.


 
How do I open an account? To open a VICBET.COM account online, click the "Join Vicbet" button on the left side of the menu items and fill in all the details required by the online form. To open an account now click here. After all fields have been completed click submit and then you will receive an email confirming your Vicbet.com account has been opened successfully. You will be able to deposit funds and begin using your account. Please note you must be aged 18 years of age or older. Any questions, concerns or assistance needed in opening your account call TOLLFREE 1300 126126 (24/7).

 
When I open an account, are there any credit card fees or administration fees? There are NO credit card fees applicable to your VICBET.COM wagering account and there is NO administration fees charged. However if a client deposits money through a credit card & puts a withdrawal request in without any activity on the account then on advice to the client we reserve the right to charge a 0.63% administration fee which is in essence what the Bank charges us.

 
What events do we bet on?

At present VICBET.COM is betting on all available Meetings SEVEN days a week. On these days VICBET.COM bets on all races Australia wide and Overseas including New Zealand, Hong Kong, Singapore and others... Each Saturday this is about 15-18 venues.......

VICBET.COM has a $1 minimum stake on the internet for Win, Each Way & Place bets. There is also Flexi betting options with the derivative bet types. Clients can take advantage of various fixed price options such as Top Fluctuation on all Australian Venues, Best Tote for the Win (MT the Place). Betting options available are Win, Place and Each Way wagering. Refer to Bet Types for more information.


 
What identification needs to be provided?

VICBET.COM will accept ID via post, fax or scan and email to vicbet@vicbet.com . In regards to overseas clients opening accounts with VICBET.COM, we must receive a copy of the front and back of the credit card, a current passport and a utilities bill with the clients name and address on it. Once this is accepted by the VICBET.COM team the account will be activated. If an overseas client has an Internet wager before both the account is active and ID verified then the wager will be voided.

Click here for the 100 Point Check to confirm what ID is required and how many points are given to each piece of ID. The easiest way to get the ID to VICBET.COM is to send a copy of the credit card, front and back, along with a passport and driver's license along with this 100 Point Check form. This more than covers the Prescribed Verification Procedure (100 Point Check). Any queries about what ID is required call the VICBET.COM office 24/7 on 1300 126126

The Board of Racing Victoria Limited (RVL) and the Minister for Racing have approved rules relating to the identification of all clients. VICBET. COM is committed to reducing fraud and in accordance with LIcense Rule 14A.2(c) every new Australian client must provide identification within 21 days of opening the account. If a client does not verify his or her identity within 90 days of opening the account then we will be required to place the account on hold until the ID is received and report this matter to the RVL Betting Supervisor.


 
How long has VICBET.COM been operating?

We have been operating continually as a Licensed Victorian Bookmaker on Horse Races for twenty-five years since 1992. Our internet operation began in February 2005, we registered the name VICBET.com in 1999......
 
Is there a minimum deposit? There is no minimum deposit and becoming a VICBET.COM member is totally free.

 
What should I do if I want to make a complaint about VICBET.COM?

If you have a complaint we always want you to let us know so we can hopefully rectify it. Nearly 100% of disputes are settled amicably between VICBET. COM and our clients. If you have anything that you are not happy with in regards to your betting activity then email us at vicbet@vicbet.com explaining the details of the dispute or telephone our office FREECALL 1300 126126 (24/7).

Alternatively you can email the Internet Betting Authorities at RVL at information@racingvictoria.net.au.


 
How do I apply for an Online betting account?

To open your account click here or the “Join Vicbet” icon on the home page. You must be over 18 years of age to open an account.
 
Does VICBET.COM have a 10% Sign-up Bonus? VICBET.COM did have a 100% Sign-up Bonus in the past, however due to an amendment in the Victorian Gambling Regulation Act 2003 (4.7.10) from July 1 2009 it is illegal for any Victorian Bookmaker to offer any inducement to open a Betting Account. Once an established Vicbet Client we are able to offer many and various Bonuses, please refer to the Vicbet Promotions page for more information.....

 
Does VICBET.COM have an Affiliate Program?

Yes VICBET.COM does have an Affiliate Program and you can be set up as a VICBET. COM agent very easily....The Current Affiliate Rate is 25%, this is calculated on a Monthly Basis. As an example introduce five friends, they lose $1,000 collectively, you then get $250 cash at the end of the month....


 
What is the Minimum Bet? VICBET.COM will accept bets from a minimum of $1 on the internet on your selection. If you would like to ring the on course telephones, Kev will assist you and we have 6 lines in rotary (03-92140011), we ask that you have a minimum $10 wager as the phones can get very busy particular prior to a race jumping.

 
Does VICBET.COM bet on Feature Races? Yes we do, simply click on the Feature Races Tab on the left side for all the up to markets for all the Feature Races. VICBET.COM will display an early market on all Group Races from 11am on the Wednesday morning before the Saturday Races and up until they jump on that particular race.

 
Does VICBET.COM bet on Sports? VICBET.COM specialises in betting on all Australian Horse Races SEVEN days a week plus all the available overseas venues including New Zealand, Hong Kong, Singapore, Japan, Korea, USA and Dubai..... We do not conduct any Sports Betting.

 
How secure are my personal details? In order to provide protection of all personal information, the contents of the registration form and all other confidential client information transmitted through the Internet are protected by state-of-the-art encryption technology.

 
What do I do if I feel I have a gambling problem? VICBET.COM supports responsible gambling and encourages those who believe they have a gambling problem to contact Gambler's Help on 1800 858858 or Gambling Help Online Counselling and Support Service. At VICBET.COM we also provide a Pre-Commit Facility that is done on a weekly basis and a Self-Exclusion option under the Responsible Gambling Tab down the left side, please let us know if this is something you would like to consider. We can have this added to your profile or you can do yourself. Once this Self-Exclude option is submitted, this will prevent you from accessing the VICBET. COM Internet Betting system.

 
Can I set a Pre-Commit Limit on my Account? Yes you can, it is done on a weekly basis and it starts when you decide the amount you would like to add under the Responsible Gambling Tab on the left side. The week commences when you confirm by pressing the Set Precommit Limit. NOTE: As an example you might say I want to have $2,000 as my weekly Pre-Commit amount, it does not include withdrawals, only deposits.If you have reached your $2,000 limit and in the same week withdrawn $3,000 you will need to request an increase by Text or Phone Call. Also as another example you say $2,000 Pre-Commit on Monday, deposit $1,000 that day, you have $1,000 left available to be deposited for the week. You deposit $1,000 on the Saturday, come to the Monday when it resets only $1,000 can be deposited as you would need to wait till the following Saturday for the other $1,000 to be available, it is a rolling weekly deposit limit, for more clarification call Rod.....

 
Can I reverse my Permanent Self Exclusion or Account Closed Request? Yes you can, the account will be re-opened once we receive an email from you requesting this. As per the VBA Responsible Code of Conduct Rules (2009) any account can be re-opened if requested by the Client. A good suggestion is to put a weekly pre-commit deposit limit on so all things stay in check when you resume betting with VICBET...

 
Can I have a Futures Bet on Credit (e.g. Melbourne Cup)? Yes you can, however we require full payment within seven days from having your wager otherwise we reserve the right to void the wager. NOTE: Credit on the Internet will be abolished in Australia in 2018.....