Within 3 days of opening your VICBET account or before any withdrawal can take place, we are legally bound to prove your identity by collecting and verifying customer KYC Information. To verify your account you need to supply 100 points of ID. The simplest is a passport and driver licence. These can be emailed to [email protected] or uploaded via live chat. If you require help please visit live chat. Options for withdrawing funds from your VICBET account are EFT (Electronic Funds Transfer) which is the most common, Cheque posted (rare these days), Credit Card Refunds and Cash Withdrawal at the Race Track. Firstly login to your VICBET.COM account, then go to the "Banking" tab on the left side menu and click on withdrawal via the withdraw function on the Banking page. Once you have completed the ID verification process the funds will be deposited to your nominated Bank Account on the same day that the request goes in, we do all our EFT's daily after the last race.

Before any withdrawal takes place there are a number of things that are required to be done by the VICBET Account Holder. You are required email a clear, current copy of both sides of the credit/debit card used, proof of Residency (one item which can be either a phone, pay TV or utilities bills), Passport and Australian Driver's License to the VICBET.COM office. Also we will make a small advance and refund between 1c and 99c to the Credit/Debit Card used & will ask you to verify the amount before any withdrawal takes place. After you have requested a withdrawal we will need to speak to you on your Mobile or landline number before the first withdrawal. Also for any suspicious or possible fraudulent activity we will call you on the nominated number and at the same time we will check the Geolocation (99.5% accurate) of the IP Address that you are logged in at for confirmation (e.g. Melbourne CBD, Mildura, Wagga Wagga etc). If you choose not to disclose the location of where you opened a VICBET account or requested a withdrawal then funds cannot be transferred. One last item is VICBET predominantly deals with Australian Clients and a few selected other jurisdictions including New Zealand. Withdrawals will NOT take place till all this is completed...
If you have any queries about any of the above please contact us by phone (1300-126126) or email [email protected]