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General Provisions
  1. The provisions contained in these General Terms & Conditions are subject to change without notice. It is the responsibility of any person seeking to rely on these General Terms & Conditions to ensure that they are making reference to the most recent version of our General Terms & Conditions by visiting the VicBet Website.
  2. Where they appear in these General Terms & Conditions, the following terms and expressions have the meaning attributed to them in this Clause:
    1. "Customer" means a registered holder of a VicBet Customer Account.
    2. "Customer Credentials" means your VicBet User ID and access password.
    3. "VicBet Rules" means any rules from time to time propagated by VicBet in respect of the VicBet Website and its use, and include:
      1. These General Terms & Conditions; and
      2. The VicBet Wagering Rules.
    4. "VicBet Website" means our wagering website at www.vicbet.com.
  3. Any references to "you" or "your" in these General Terms & Conditions is a reference to a VicBet Customer.
  4. Any references to "we", "us" or "our" in these General Terms & Conditions is a reference to VicBet.
  5. By opening a VicBet Customer Account, you agree to be bound by the terms and conditions set out hereunder and the VicBet Wagering Rules.
  6. These General Terms & Conditions shall be governed by, and construed in accordance with, the Laws of the State of Victoria and, in the event of any dispute arising from or in connection with these General Terms & Conditions, VicBet and the Customer irrevocably submit to the exclusive jurisdiction of the courts of Victoria.
  7. You agree that it is your responsibility to pay any tax or duty imposed on you by any competent authority in connection with your wagering activity.
About VicBet
  1. 'VicBet' is the trading name for Rod Cleary Racing Pty. Ltd. (ABN 77059496749).
  2. You agree that VicBet offers a wagering service whereby Customers have the ability to place a bet with the possibilities of a win or a loss.
  3. VicBet is licensed by Racing Victoria and regulated by Victorian Commission for Gambling and Liquor Registration (VCGLR Approval number: BP13000076) to accept wagers via the Internet, On Course and the telephone 24 hours a day.
  4. VicBet is a member of the Victorian Bookmakers' Association Limited (VBA) (https://www.vicbookmakers.com.au).
  5. As a condition of membership of the VBA, we are required to inform you that VicBet's wagering activities are formally guaranteed by the VBA, pursuant to the Racing Act 1958 (as amended, Victoria). The Racing Act may be viewed on http://www.legislation.vic.gov.au.
  6. Section 94A of the Racing Act 1958 outlines the consumer protections afforded to customers in the event of a wagering default. Specifically, the VBA guarantee extends to the following:
    1. In respect of a cash or account funded wagering transaction (oncourse cash bet or internet-based bet from a funded account), consumer protection extends for a period of 60 days from the date of the wagering transaction; and
    2. In respect of a credit wagering transaction (oncourse credit bet, telephone-based credit bet), consumer protection extends for a period 21 days from the date of the wagering transaction.
  7. Please note that the VBA guarantee extends to wagering transactions only. The guarantee does not extend to:
    1. Cash deposited by you into a bank account held with a VBA member; or
    2. Cash winnings derived from any wagering transaction left in your account (which are no longer eligible for guarantee).
  8. Click here for additional information: https://www.vicbookmakers.com.au/guarantees/
  9. Legitimate wagering default claims must be made in writing and received by the VBA (email or post) strictly within the eligible time periods indicated above. Such claims must provide details of the wagering transaction/s in question and other relevant details and can be sent to the below:

     

    Victorian Bookmakers' Association Limited
    Executive & Operations Officer
    400 Epsom Rd
    FLEMINGTON VIC 3031


    Email: [email protected]

     

Customer Identification
  1. Identity Verification Requirements
    1. Under Australian law including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Australian Rules of Racing, you are required to verify your identify in order to use your VicBet Customer Account.
    2. VicBet requires that all Customers successfully verify their identity by the earlier of:
      1. Fourteen (14) days of opening their Customer Account; or
      2. Withdrawing any funds from their Customer Account.
    3. If you have not successfully verified your identity by the time set out in the preceding Clause your VicBet Customer Account will be suspended indefinitely during which period you will not be able to access wagering functionality or perform any banking functions. Please note that any wagering transactions successfully placed prior to the suspension of your VicBet Customer Account will stand.
    4. In order to verify your identity, you may be required to provide additional information or upload documentation including, without limitation:
      1. A current Australian Driver's Licence;
      2. A current Australian Passport; and/or
      3. A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.
    5. If you are required to provide additional documentation in accordance with the preceding Clause, you may also be required to provide originals or certified copies where necessary.
  2. Third-Party Identity Verification Services
    1. VicBet may engage a third-party to provide identity verification services in order to more efficiently and comprehensively verify the identity of VicBet Customers.
    2. Your personal information may be supplied to any third-party engaged by VicBet to provide identity verification services.
    3. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.
Management of Your Customer Account
  1. Customer Information
    1. You are responsible for ensuring that all personal information in your VicBet Customer Account is kept current. You must notify us immediately if any of your personal information changes.
    2. You agree that, by opening a VicBet Customer Account, we may use your personal contact information (including your phone number and your emailing and mailing addresses) to keep you informed about VicBet products, promotions, services and events from time to time.
    3. Except as required by law, we confirm that we will not sell or distribute your personal information to any third-party without your prior consent. There are limited circumstances where we may be required to provide a third-party with access to your personal information including, without limitation, where a regulatory authority or sports controlling body requests said access for the purposes of an investigation or as part of an integrity protocol. In the event that we are required to provide a third-party with access to your personal information, we will only provide said access to the extent necessary to comply with the request or demand of the relevant regulatory authority or sports controlling body.
  2. Customer Credentials
    1. You are responsible for ensuring that your Customer Credentials are kept confidential. If you suspect that the confidentiality or security of your Customer Credentials have been compromised, you should notify VicBet immediately.
    2. You are able to update your password via the VicBet Website, or via the telephone provided that your identity is able to be verified by the VicBet operator.
    3. If you have updated your password, VicBet reserves the right to reject or invalidate any subsequent transaction made or attempted to be made using your former Customer Credentials.
  3. Activity in Customer Account
    1. You will be responsible for any and all activity in your VicBet Customer Account.
    2. Any wagers submitted via the Internet using a VicBet Customer Account, or via the Telephone having quoted a VicBet Customer's access credentials, will be deemed to have been validly submitted by the relevant Customer and, once accepted, may not be modified, cancelled or voided except at the sole and absolute discretion of VicBet Management.
    3. You will not attempt to use the VicBet Website to deliberately transfer money from one Customer Account to another by attempting to match the bets of another Customer Account holder through collusion.
  4. Errors & Miscalculations
    1. We reserve the right to annul, void or reverse any transaction subject to any error or miscalculation.
    2. You will inform us as soon as you become aware of any error or miscalculation in the processing or settling of any transaction in your VicBet Customer Account.
Customer Conduct
  1. Creation of Accounts
    1. In order to open a VicBet Customer Account, you must be aged eighteen (18) years or above.
    2. You must not open, or attempt to open, a VicBet Customer Account using another person's identity or personal information.
    3. You must not access, operate or use, or attempt to access, operate or use, another person's VicBet Customer Account.
    4. We may, in our sole and absolute discretion, impose any limits or conditions on any Customer Account that has been opened on a device or network that is shared (including within a particular residential address) or otherwise unsecured.
    5. Except where expressly authorised by VicBet Management, you may not have more than one (1) VicBet Customer Account.
    6. If we discover that more than one (1) Customer Account has been opened on your behalf, we will immediately close the additional Customer Accounts and, if at that time your first-opened Customer Account is:
      1. Open and unrestricted, we will transfer any funds in said account or accounts, as well as any eligible pending transactions, to the first-opened Customer Account.
      2. Closed or restricted owing to your self-exclusion, your first-opened Customer Account will be permanently closed, any pending bets in the additional account or accounts will be immediately voided, and any funds in any of your Customer Accounts will be refunded to you.
  2. Use of Your Customer Account
    1. Your Customer Account is for your personal use only. You must not permit another person to access your Customer Account nor use your Customer Account on behalf of, or for the benefit of, another person or persons.
    2. You will not in any way disguise, interfere with, or prevent or inhibit us from identifying, the IP address of the device you are using to access the VicBet Website.
    3. You will not make offensive or potentially defamatory or inflammatory remarks in connection with the VicBet Website.
    4. You will not be abusive or threatening towards VicBet staff in all of your dealings and communications with VicBet.
  3. Breach of VicBet Rules
    1. If we believe that you have breached the VicBet Rules, or otherwise observe unusual, improper or suspicious activity in your Customer Account, we may, in our sole and absolute discretion, do one or a combination of the following:
      1. Suspend or close your Customer Account (either temporarily or permanently);
      2. Impose restrictions on your Customer Account including preventing you from accessing said account or otherwise limiting or withdrawing certain functionality such as banking or wagering;
      3. Require you to complete an account rectification and/or re-activation process;
      4. Require you to provide any information necessary for us to conduct any inquiries necessary in order to verify your compliance with the VicBet Rules (regardless of whether you have previously provided such information) including, for example a statutory declaration regarding prior conduct, identification information, an undertaking regarding future conduct, or an authority to verify certain information with your financial institution; or
      5. Cancel, void or reverse any bets or transactions which were completed in contravention of the VicBet Rules (and, in such an event, any winning funds will be forfeited to, and retained by, VicBet without any liability on our part).
Banking
  1. Deposits
    1. You are able to fund your Customer Account by the following means:
      1. Credit / Debit Card;
      2. Electronic Funds Transfer;
      3. POLi Payments; or
      4. Bank Deposit.
    2. VicBet reserves the right to remove or restrict a Customer's access to the abovementioned payment methods for Customers who reside outside of Australia.
    3. If you use a credit or debit card to fund your account, we may require that you provide us with a legible copy of the front and back of the relevant card. When sending a copy of the card, the middle 8 digits of the credit card may be redacted for security purposes.
  2. Withdrawals
    1. All deposited funds must be turned over at least once before they will be able to be withdrawn.
    2. You must have had your identity successfully verified before your will be able to withdraw funds from your Customer Account.
    3. If you used a Credit/Debit card to fund your account, a small charge (between 1 cent and 99 cents) will be made to the Credit/Debit Card on the first EFT withdrawal request after the use of a new Credit/Debit Card. This amount will need to be confirmed before the EFT will be paid.
    4. For your first EFT to any Bank Account we will contact you to verify details.
    5. Credit/Debit Card withdrawals are available but, please note, we are unable to refund more to any Credit/Debit Card than has been deposited using the same Credit/Debit Card.
    6. At Vicbet's discretion an EFT withdrawal request can be processed back to the Credit/Debit Card used and any further funds will be transferred to the nominated, verified Bank Account.
  3. Transaction Fees
    1. We do not charge our Customers transaction fees in respect of deposits or withdrawals. We note, however, that you may be charged a fee by your financial institution for which it is your responsibility to pay.
Fraud
  1. Vicbet reserves the right to withhold deposited funds and/or winnings from the resulted bets when we believe a Credit/Debit Card has been misused or used fraudulently. Any matters of inappropriate or fraudulent use of any Credit/Debit Card will be reported to the relevant authority. The Customer Account may be permanently closed.
  2. Vicbet reserves the right to close the accounts, and void any or all bets made, of any person, group or corporation in an attempt to defraud Vicbet.
Reponsible Gambling
  1. VicBet does not allow persons under eighteen (18) years of age to open or hold a VicBet Customer Account. If your children have access to the device that you use to access any of our wagering channels, we strongly recommend that you install parental control software to prevent them from gaining access and protect them from harm.
  2. VicBet does not actively or directly promote its services to individuals under the age of eighteen (18), nor to any Customers or persons who have requested to be removed from mailing or marketing lists or who have self-excluded or suspended.
  3. We use all reasonable endeavours to help our Customers maintain control of their wagering and to protect vulnerable persons from gambling harm. If you are vulnerable to gambling harm or are having difficulty controlling your wagering, we strongly urge you to utilise the Responsible Gambling tools available on the VicBet Platform (or by contacting us).
  4. If you are a Customer that has previously self-excluded from VicBet, you must not subsequently attempt to open another Customer Account. VicBet makes all reasonable efforts to prevent the creation of duplicate Customer Accounts, however, if you are successful in opening a duplicate Customer Account, you accept full responsibility and liability for your actions and for all activity on each of your Customer Accounts including, without limitation, any wagering losses.
  5. VicBet is a member of the Victorian Bookmakers' Association and adheres to the Victorian Bookmakers' Association Reponsible Gambling Code of Conduct. A copy of the Code of Conduct can be downloaded from the VBA website .