Responsible Gambling

How to Bet

For most people gambling is a fun and exciting recreational pursuit. However, for some individuals, gambling may result in addiction with devastating consequences for them, their families and their friends. At VicBet, we understand the dangers of gambling beyond your means. We want to protect all of our Customers against these risks. We want you to stay in control of your gambling and not allow gambling to control you.

Gambling involves the inherent risk of losing money that is wagered. By opening and using a betting account, Customers consciously accept this inherent risk. Customers should only gamble funds that they can afford to lose. Customers should also not spend excessive time gambling, especially if gambling causes distress or interferes with other activities such as family or work commitments.

At VicBet, we work with the Victorian Responsible Gambling Foundation who offer assistance to anyone who is affected personally or by a loved one's compulsive gambling. Together with the organisation Gambling Help, they offer a range of free services such as support groups, live chat and email counselling across numerous languages. For more information, you can visit the Victorian Responsible Gambling Foundation website at https://responsiblegambling.vic.gov.au/, or for free and confidential advice and support, contact Gambling Help their toll free number 1800 858 858.

We also recommend Relationships Australia who provide a range of support to problem gamblers and their families. Their website can be found at: www.relationships.org.

Be Responsible - Are you developing a Problem?

Recognising that you may be developing a gambling problem is the first step to regaining control.

Remember:

Gambling should be entertaining and not seen as a means of making money.
Only gamble what you can afford to lose.
Avoid chasing your losses.
Keep track of the amount of time and funds you are dedicating to gambling.

It can be useful to track your gambling habits in order to find out if you need help. If you are experiencing difficulty controlling your gambling habits, you should visit the Gambling Help website and spend a few short minutes completing the anonymous self-assessment questionnaire in order to determine your gambling risk level. Should you be deemed a problem gambler we encourage you to seek advice.

Living with a gambling problem can be tough, but you are not alone. Confidential help and counselling is only a telephone call away at Gambling Help (Call 1800 858 858 Toll-free). At Gambling Help, you can engage with counsellors who understand that you need a safe and anonymous place to obtain information about problem gambling.

Stay in Control

We offer a number of facilities to help you keep control of your gambling.

Monitor Your Betting Transactions

You can readily access a full history of transactions, withdrawals and deposits through the "My Account" icon on our website or alternatively contact your friendly VicBetsupport staff on [email protected].

Deposit Limits

A Deposit Limit can help you control the amount you spend on gambling and ensure that the punt doesn't become a problem for you. Research shows that gambling problems are reduced when punters decide in advance how much money they are willing to spend.

At VicBet, we offer a Deposit Limit facility that allows you to limit the amount you can deposit into your account on a daily, weekly, fortnightly or monthly basis. Any request to reduce an existing Deposit Limit will take immediate effect. If you wish to increase an existing Deposit Limit, the change will not take effect for at least seven (7) days to allow you to reconsider your change request.

Self-Exclusion (Temporary or Permanent)

Precluding yourself from accessing gambling websites, also known as 'self-exclusion', can be helpful in reducing your opportunities to gamble.

If you feel that you need a break from gambling, you can exclude yourself for our services for a specified period, or permanently. You can access the self-exclusion facility via the Responsible Gambling tab in the "My Account" section of our website.

Once you have self-excluded, you will be blocked from logging-in to the VicBetplatform. You will also stop receiving communications from VicBet.

Please note that excluding yourself from the VicBet platform will not affect your ability to access the websites of other wagering providers. If you have decided to self-exclude from the VicBetplatform, we strongly encourage you to also self-exclude from any other wagering provider with whom you have an account.

Third-Party Software

If you feel you need more help to stop gambling, you can download blocking software on your devices which are designed to prevent you accessing online gambling sites. There are a variety of providers of blocking software including:

Betblocker (Available on Windows, Linux, Mac)
Betfilter (Available on Windows, Android, Mac, iOS)
Gamban (Available on Windows, Android, Mac, iOS)
Gamblock (Available on Windows, Android)
Netnanny (Available on Windows, Android, iOS)

Preventing Children from Gambling

VicBet only accepts members who are over the age of eighteen (18). We require all Customers to verify their identity before they place a bet or make a withdrawal.

If you have not successfully verified your identity by the time set out in the preceding Clause your VicBetCustomer Account will be suspended indefinitely during which period you will not be able to access wagering functionality or perform any banking functions. Please note that any wagering transactions successfully placed prior to the suspension of your VicBetCustomer Account will stand.

In order to verify your identity, you may be required to provide additional information or upload documentation including, without limitation:

A current Australian Driver's Licence;
A current Australian Passport; and/or
A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.

We expect parents and guardians to ensure that minors do not use our services under any circumstances. Blocking software such as NetNanny is a useful and inexpensive tool to assist you. Also, Stay Smart Online is the Australian Government's cyber security service which has a range of information and tools to help you minimise your exposure to online risks.

If you suspect that an underage person is using the VicBetplatform, please contact us immediately and appropriate action will be taken.

Responsible Gambling Regulations

Codes of Practice

Certain States and regulatory authorities have enacted Codes of Practice and other protocols governing the conduct of wagering in their jurisdiction. Codes of Practice are voluntary codes of self-regulation and are to be read in conjunction with the relevant legislation, regulation and rules of the racing codes and sports betting authorities in each State and Territory.

The following Codes of Practice published by the South Australian Independent Gambling Authority have been adopted by VicBetin relation to its South Australian members.

Regulatory Compliance

All Bookmakers will abide by the rules and regulations of the Government and the controlling bodies in the jurisdiction in which they propose to do business. All Bookmakers must be issued with a bona fide licence from the controlling body in their jurisdiction and operate under the authority and within the scope of that licence.

Probity

The respective Bookmaker Associations in each jurisdiction shall ensure the financial and character bona fides for all Bookmakers for whom they provide fidelity guarantees or, where applicable, ensure that obligations to Government Authorities are met.